FAQs on Fountains and Aerators
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Frequently Asked Questions
At Heathland Fountains and Aerators, we understand that choosing the right fountain or aeration system for your pond, lake, fishery, or reservoir is a big decision. To make things easier, we’ve answered some of the most common questions our customers ask about water fountains, diffused aeration, solar aeration, and surface aerators.
General FAQs
Q: Why do i need a fountain or aerator for my pond or lake?
A: Fountains and aerators improve water quality by increasing oxygen levels, reducing algae growth, preventing foul odours, and promoting a healthier environment for fish and wildlife. They also enhance the appearance of your pond or lake with stunning water displays.
Q: What's the difference between a fountain and an aerator?
A: A fountain is primarily decorative while still adding surface aeration, whereas an aerator (such as a diffused or surface aerator) is designed to improve oxygen transfer and circulation with less visual impact. Many customers combine both for beauty and function.
Q: How do i know which system is right for my waterbody?
A: It depends on your pond or lake’s size, depth, and purpose. Shallow ponds may benefit most from surface aerators, while deeper lakes often require diffused aeration. If aesthetics are also a priority, an aerating fountain might be the best option. Our team offers free advice and tailored solutions.
Product & Installation FAQs
Q: Do you supply both solar and electric aeration system?
A: Yes. We offer traditional electric-powered systems as well as solar aerators, perfect for remote locations or customers seeking an eco-friendly option.
Q: Can you install the system for me?
A: Absolutely. We provide a full supply and installation service across the UK, ensuring your fountain or aerator is set up correctly for long-lasting performance.
Q: Do you offer custom or bespoke designs?
A: Yes. If you’re looking for a unique water feature or have a specific requirement for your fishery, reservoir, or private estate, we can design and install a bespoke system.
Maintenance & Support FAQs
Q: How often do fountains and aerators need servicing?
A: We recommend an annual or every 18 month servicing to keep your equipment running at peak efficiency. Regular maintenance helps prevent costly repairs and prolongs the lifespan of your system.
Q: What happens if my fountain or aerator stops working?
A: Simply contact our customer support team. We’ll troubleshoot the issue, arrange servicing or repairs, and get your equipment back up and running as quickly as possible.
Warranty & Service FAQs
Q: Do your products come with a warranty?
A: Yes, all our fountains and aerators come with manufacturer warranties, and we also offer service packages for added peace of mind.
Q: Do you offer ongoing service packages?
A: Yes. We provide flexible yearly and bi-yearly service packages to ensure your fountain or aeration system continues to perform beautifully for many years.
Ordering & Quotes FAQs
Q: How do i request a quote?
A: You can request a no-obligation quote directly through our website using our
quote form or by calling our team.
Q: Can you advise me before i buy?
A: Of course. Our team will happily discuss your needs and recommend the most effective fountain or aeration system for your waterbody.
Need more help?
If your question isn’t answered here, please reach out via our
Contact Us page or call our friendly support team. We’re here to help.
