FAQ’s

FAQs on residential & commercial ponds at Heathland Fountains, Norfolk, Suffolk and EssexOver the years we have found many of our customers have the same questions when looking to order their new fountain or aerators, to help we have put together a few of those questions with answers below. If you need any further assistance, please call us on 0800 3891990 or send an email to info@heathlandfountainsandaeration.co.uk, we look forward to helping you.

Do you supply the equipment for self-installation?

All of the fountains and aerators we have available on this website, including the bespoke fountains and aeration options, are available for anyone to install themselves. The smaller fountains and aerators are very easy to install and require very little knowledge but we would suggest that the larger aerators and fountains are installed by ourselves as this will guarantee  the performance you require.

Will you supply and install your fountains and aerators anywhere in the UK?

We supply and install our fountain and aeration equipment anywhere in the UK, Ireland and the rest of Europe.

Do you work for commercial and domestic customers?

We have a wide range of customers and commercial and domestic, so we can offer our supply and installations services for any private, commercial, public sector and even industrial applications.

Do you guarantee your installation work and the products?

All of the installation work is guaranteed against defect for a minimum period of 1 year, this period will only increase based on the installation type, as some more complicated installations may have a longer labour warranty period of 2 or even 3 years. All of our fountain and aeration products generally have a 2 year parts warranty, which requires the equipment to be returned to our service centre for repair or service. We do also offer an on-site engineer but this would be chargeable outside of any installation warranty.

Why should we choose your fountains and aerators over cheaper ones available online?

In general the cheaper products available online are imports from the East, these work and they do what they say on the tin, but they don't last the test of time (most only a year) and generally they come with no back-up or support. You will also find most of these products are manufactured using cheap pumps that require high maintenance and lots of cleaning, something our fountains and aerators don't require because of the years of research involved in getting them to run with high performance and sustaining that even in poor conditions.

How often should fountains or aerators we cleaned?

These fountain and aeration units don't use a traditional centrifugal style pump like many of the cheaper brands, they use high-end technology, which gives sustained performance over long periods of time. This means extremely low maintenance requirements and a huge reduction in blockages from debris such as leaf matter and rubbish.

It is always a good idea to check the grills if you see a reduction in performance but historically the only time we hear from our customers is during the high leaf fall of Autumn and that's once a year.

We have a lake surrounded by trees, will this cause problems and blockages?

If you have a lake surrounded by trees,  we can offer a fountain or aerator with a larger grill and this increases the surface area of the water intake and therefore reduces the suction draw, stopping larger debris blocking the pump grill.

We can supply an extensive range aeration and fountain equipment complete with our installation services to domestic and commercial clients throughout the United Kingdom and Europe. For more information and advice about our product range or a bespoke requirement, please email info@heathlandfountainsandaerators.co.uk, call 0800 3891990.